Frequently Asked Questions
Our frequently asked questions
Click on each heading to read the answers we have to questions we get asked all the time!
We offer a range of domestic house cleaning services. Regular cleans, deep cleans, move in/move out cleans and end of tenancy cleans.
We also offer steam cleaning for certain floors instead of mopping along with internal window cleaning.
We can’t give our prices out due to competitors but we also need to see your property first before we can give you an estimate. As we need to know what you would like done, size and condition.
You need to contact us by phone or email so we can book you in for an estimation. Then we will discuss what you need done and book you in for your clean
No, our professional cleaning team comes fully equipped with all the necessary supplies and equipment. However, if you have specific products you prefer us to use, simply have them available for our team and let us know. You need to supply toilet bleach as we only use vegan and pet friendly products.
Yes, accidents can happen, and our sessions are insured. In case of an event please reach out to us immediately and we will act on it.
If you need to cancel or skip your clean, please contact me 48 hours prior to your scheduled appointment. Any cancelations made within 24 hours a half payment of the clean will be required. Additionally, we recommend that if your feeling unwell, its best to not have us in or to be in a separate room, as we don’t want to give anything to the client after you or ourselves
Your satisfaction is our top priority. If you are not completely satisfied with our cleaning services, please contact us within 24 hours, and we will make it right at no extra cost.
We do not work bank holidays. If your clean falls on a bank holiday and you would still like a clean, please let me know us know in advance to see if we have any availability to fit you in on that week.
Are you ready to experience the transformative power of a clean and organized space? Contact Personalised Home Cleaning today to schedule a cleaning service that will exceed your expectations. Let our team of professionals take care of your cleaning needs, so you can enjoy the benefits of a pristine environment. We’re here to serve you and make your life cleaner, healthier, and more enjoyable.